Successfully Remove Malware from your Computer
Today I had another instance of Malware on a computer that was brought into the office. In this case the problem manifested its self as not being able to run .exe files.
The computer was a laptop running Windows Vista, once the Malware had installed its self you were unable to run any executable files, like Word, Excel etc, all you got was an error message. So now we had to Remove Malware from the computer to recover it for the client. The best tool to do this is Malwarebytes.
My daughter had exactly the same problem last night, on her PC at university. She was unable to launch Word, to print off an assignment that was due in. A quick phone call to ‘PC support’, her father, and Malwarebytes was downloaded, installed and run. Once again Malwarebytes saved the day, we managed to remove malware, the assignment was completed and in on time and I now have a happy daughter.
How is Malware delivered?
In both these cases the malware was delivered by an email claiming to be from “United Parcel Service” or UPS inviting you to open an attachment to show you what they were unable to deliver. So if you don’t have a robust Spam service you are more likely to receive this type of email. If you need assistance with Anti-Spam go to SystemAssure and we can help.
How to Install Malwarebytes on an infected computer
As I was unable to run .exe files on the infected computer I couldn’t run a web browser to download Malwarebytes, so there is a process that I had to go through in order to install and run MalwareBytes. This is outlined below:-
- On another computer go to the Malwarebytes website http://www.malwarebytes.org/ and then select the Download (Free Version) icon at the top of the page.
- Download Free version will take you to the CNET download page, don’t worry this is correct.
- Download the free version of Malwarebytes and copy it to a USB drive.
- Plug the USB key into the infected computer.
- From the Start Menu of the PC select Computer and then navigate to the USB drive
- Right Click on the Malwarebytes executable and select Run as Administrator. This gets round not being able to double click on the .exe to install it.
How to Run Malwarebytes to remove malware from your computer
Once Malwarebytes has installed it will start automatically. At this point it will usually tell you that the database is out of date and ask if you want to check for updates. At this point I normally decline, as I don’t connect the PC to a network until we have carried out an initial scan. That way it can’t infect anything else on the same network. The process I usually follow is:-
- Carry out a full Scan – this can take several hours depending on the size of your local disk
- Delete any infections found
- Reboot the computer to ensure that any memory resident malware is removed
- Connect the Network, so that the updater can get to the Internet for the database updates
- Re-run Malwarebytes. This time make sure that you update the Malware database. Its up to you if you run a Quick Scan or a Full Scan at this point. I usually run another Full Scan and check that it hasn’t found any additional Viruses or Malware
- If the 2nd Full Scan finds anything else you need to reboot once it has cleaned the Malware
- I normally run a final Quick Scan just to confirm that the 2nd scan successfullyremoved the Malware. A Quick Scan will normally take about a quarter of the time of a Full Scan.
To date Malwarebytes has managed to Remove Malware every time I have asked it to. If you think that your computer is infected, or if you want to ensure that you don’t need to continually remove malware then get yourself a copy of Malwarebytes.
Next Steps to Remove Malware
The Free Version of Malwarebytes doesn’t allow you to schedule scans or to use the RealTime protection module to remove malware, it will let you Remove Malware found by a manual scan. You can either buy a full copy of Malwarebytes, or use a service like SystemAssure to provide you with a Managed Anti-Malware and Anti-Virus service.
If you want to remove malware from your computer, and make sure it doesn’t come back, then get a copy of Malwarebytes.
As your business grows you can no longer afford to let individuals control their own email signatures. You need to make sure that all email is correctly branded, with the latest marketing messages, and are also legally compliant. As a UK Limited Company there are certain legal requirements on you regarding information that must be included in all business email.
Features of Exclaimer Mail Utilities
Exclaimer Mail Utilities can ensure that your brand is properly reflected and that all of your email, even if its sent from a Blackberry, iPhone, Android phone or Tablet, is correctly branded and compliant.
- Programatic control of the insertion of disclaimers in Outgoing, Incoming and Internal email
- Branding of outgoing email for that professional image that the marketing department are looking for
- Protection against incoming Spam, with the Anti-Spam module
- Block or redirect email based on rules about specific users or domains
- Create disclaimers for Plain Text, HTML and RTF format messages
- Integration with Active Directory enables you to trigger rules based on AD fields and include information from AD fields in your signatures to personalise signatures. i.e. Phone Number, Job Title etc.
- Compatible with mobile devices like Blackberrys, SmartPhones, iPhones, Android devices etc.
Why do I need Exclaimer Mail Utilities?
Exclaimer Mail Utilities are designed for Microsoft Exchange mail systems, including Exchange 2003, 2007 and 2010. The goal is to simplify the process of managing, disclaiming, branding and formatting of your company email, through automation.
Branding with Exclaimer Mail Utilities
Design your email signatures so that they fall in line with your company brand guidelines. Create dynamic signatures that adapt to automatically personalise and include Active Directory Fields along with the latest messages from the marketing department.
Compliance with Exclaimer Mail Utilities
Ensure that all of your external email is correctly disclaimed for legal, compliance and email regulation purposes. In addition to adding the disclaimers some of the compliance regulations require that you journal your email.
Protect your email with Exclaimer Mail Utilities
Use Exclaimer Mail Utilities to help protect your computer systems against Spam and email hosted viruses.
Manage mail flow with Exclaimer Mail Utilities
Control and manage the email flow process to ensure that when emails are sent to your support department they are correctly routed. That the customer receives an automatic response saying that the email has been received and that someone will be in contact within 15 minutes, if its within business hours or providing a phone number if its out of hours.
You now know how Exclaimer Mail Utilities can help your business better manage your email branding and compliance.
Next steps with Exclaimer Mail Utilities
If you want to find out more about Exclaimer Mail Utilities, or download and evaluation copy, then go to the Exclaimer website at www.exclaimer.com.
If you need assistance installing, configuring or managing Exclaimer Mail Utilities then contact me via the SystemAssure website.
AVG Enter the Android Security Market
AVG, the well known Anti Virus maker, have entered the Android Security market and gone mobile with their products as they announced that they have bought DroidSecurity.
More about the buyout on the AVG Blog at http://product-team.blog.avg.com/2010/11/avg-goes-mobile-with-droidsecurity-purchase.html
What is Android Security?
So what is Android Security and why should you care? Android Security is more than just Anti-Virus for your Android phone. AntiVirusFree is available from DroidSecurity to improve your Android Security for Mobile Phones and tablet devices and covers:
- Anti Virus Scans
- Malware checks when downloading to your Android Device
- Website checks when browsing
- Checks on email and SMS Messages for Malware
- SMS Spam protection
- Locate Lost or Stolen devices, if they are GPS enabled
- Remotely lock your Android device, if its been stolen
- Wipe the content of your phone remotely
- Manage Android Applications Remotely
You get all of the above features for FREE and provide similar functions to HTC Sense on the HTC Desire range. There is a Pro version, which costs $9.99 and adds adds additional SMS Security features along with Premium Support. Download AntiVirusFree to improve your Android Security by following the links or by clicking on the AntiVirusFree logo, above.
Mobile Control for Android Security
There is a Mobile Control Panel which controls all of the remote management features to enhance your Android Security. The control panel features would also make the product very attractive to Businesses who are looking for an alternative to the Blackberry, but want to maintain device and application manageability.
So why did AVG buy DroidSecurity?
Of the 100,000 plus apps currently available on the Android market, DroidSecurity antivirus free consistently ranks in the top 50 most popular apps. It estimates that over 10% of all Android mobile devices today use DroidSecurity, making it the largest provider of anti-virus apps for the Android market and among the fastest growing apps today.
CEO of AVG, JR Smith says:
“Our acquisition of DroidSecurity will accelerate the delivery of sophisticated mobile security so that Internet users around the world have the reliable and secure technology they need to securely mitigate the risks associated with mobile device usage.”
Getting a foothold in the Android Security market is a good move for AVG, I am sure we will hear more of AVG as they move further into Android Security.
Microsoft Hosted Services
There is now a cost effective range of Microsoft Hosted Services, for both the business and home user. Some of the services are completely free and the others are available as a monthly subscription service.
Free – Microsoft Hosted Services
Currently the Free Microsoft Hosted Services include:-
- Microsoft SkyDrive
- Windows Live Office
Microsoft Hosted Services – SkyDrive
Microsoft SkyDrive is 25Gb of Free Online Storage, accessible over the web. You can save files securely, or share them with other users.
Microsoft Hosted Services – Windows Live Office
Windows Live Office provides you with Free access to the Microsoft Office Suite of tools. Used in conjunction with your SkyDrive account you have complete access to your Office Documents, along with the tools to edit them from any PC with an Internet connection.
Windows Live Office, or Office Web as it is sometimes called provides you with free access to:-
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft OneNote
Subscription – Microsoft Hosted Services
Business Productivity Online (BPOS) – Microsoft Hosted Services
Currently the Microsoft Hosted Services, available as part of a subscription include:-
- Hosted Exchange
- Hosted SharePoint
- Hosted OCS
- Hosted LiveMeeting
These services can be purchased either individually, or together as the Microsoft BPOS (Business Productivity Online Services) package. The BPOS Suite is available, in the UK for, £6.71 per user per month – with a minimum subscription of 5 users. You can either purchase BPOS online from the Microsoft website, or through your Microsoft Partner. The price is exactly the same whichever route you take. Generally you should purchase BPOS through your Microsoft Partner as they will provide advice, guidance and assistance on setting up and configuring your Microsoft Hosted Services.
Additional Options for Exchange – Microsoft Hosted Services
The optional Microsoft Hosted Services include:-
These optional Microsoft Hosted Services for Exchange are designed so that they work with both hosted versions of Exchange and your local on-premise version of Exchange or Small Business Server (SBS). So if you have a local Exchange server you can start using Microsoft Hosted Services today to provide your business with a fully searchable email Archive and Spam protection.
Email Archive starts at only £3.00 per user per month and email Spam filtering and Virus protection starts at only £1.03 per user per month.
How can I get Microsoft Hosted Services?
Microsoft Hosted Services – Free
If you want to use the Free Microsoft Hosted Services of SkyDrive and Live Office, you can simply create yourself an account on the Microsoft Live website and start using them today.
Microsoft Hosted Services – BPOS
If you are interested in the subscription based Microsoft Hosted Services the best way to get a Free 30 day trail is to contact your Microsoft Partner, who can help you setup an account for your business.
If you don’t have a Microsoft Partner, and are located in the UK, then Contact us, via the SystemAssure website and we can get you setup with a Free 30 day trail of any of the Microsoft Hosted Services.
What is Malware?
The term Malware is generally accepted to be a short form of the words Malicious software. This typically encompasses multiple categories of software such as viruses, trojans, worms, spyware, etc. The goal of malware is to install software that can destroy your data, effect your computer’s performance, cause a crash or allow spammers to send email through your account. Typically the authors of Malware want to use your computer to send spam or phishing emails that will ultimately generate money for them.
How do I know if my PC is infected with Malware?
“My Anti-Virus software doesn’t show any problems, so how do I know if I have any Malware installed?” Unfortunately most antivirus software doesn’t recognise malware, or if it does then it doesn’t do a good job of cleaning up the malware.
What is the best way to get rid of malware?
There are several good products available to identify and remove Malware from your computer. The best and most effective Anti Malware software that I am aware of is Malwarebytes which is available in 2 versions. Both versions of Malwarebytes are fully functional, the two versions are:-
- Malwarebytes Free edition
- Malwarebytes Full version (approx £16.00)
Both versions perform full scans and will remove malware from your computer, so you get to try the full capabilities of the product without having to hand over your credit card information. The main difference is that activating the full version unlocks real-time protection, scheduled scanning, and scheduled updating.
Note: Anti-Malware software isn’t intended to replace your anti-virus software, it should be used in conjunction with a traditional anti-virus product – like Microsoft Security Essentials.
Can I Automate Anti Malware Software?
The short answer is yes, you can automate anti malware scans and clean up. You can buy a full copy of Malwarebytes, so that you can schedule the scans and updates.
Another option is to use a Systems Management solution, like SystemAssure, which provides full automation for anti-virus and anti-malware scans and cleanup, alongside monitoring and management.