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Archive for March 2011

Malwarebytes Anti-Malware software

Successfully Remove Malware from your Computer

Today I had another instance of Malware on a computer that was brought into the office. In this case the problem manifested its self as not being able to run .exe files.

The computer was a laptop running Windows Vista, once the Malware had installed its self you were unable to run any executable files, like Word, Excel etc, all you got was an error message. So now we had to Remove Malware from the computer to recover it for the client. The best tool to do this is Malwarebytes.

My daughter had exactly the same problem last night, on her PC at university. She was unable to launch Word, to print off an assignment that was due in. A quick phone call to ‘PC support’, her father, and Malwarebytes was downloaded, installed and run. Once again Malwarebytes  saved the day, we managed to remove malware, the assignment was completed and in on time and I now have a happy daughter.

How is Malware delivered?

In both these cases the malware was delivered by an email claiming to be from “United Parcel Service” or UPS inviting you to open an attachment to show you what they were unable to deliver. So if you don’t have a robust Spam service you are more likely to receive this type of email. If you need assistance with Anti-Spam go to SystemAssure and we can help.

How to Install Malwarebytes on an infected computer

As I was unable to run .exe files on the infected computer I couldn’t run a web browser to download Malwarebytes, so there is a process that I had to go through in order to install and run MalwareBytes. This is outlined below:-

  • On another computer go to the Malwarebytes website http://www.malwarebytes.org/ and then select the Download (Free Version) icon at the top of the page.
  • Download Free version will take you to the CNET download page, don’t worry this is correct.
  • Download the free version of Malwarebytes and copy it to a USB drive.
  • Plug the USB key into the infected computer.
  • From the Start Menu of the PC select  Computer and then navigate to the USB drive
  • Right Click on the Malwarebytes executable and select Run as Administrator. This gets round not being able to double click on the .exe to install it.

How to Run Malwarebytes to remove malware from your computer

Once Malwarebytes has installed it will start automatically. At this point it will usually tell you that the database is out of date and ask if you want to check for updates. At this point I normally decline, as I don’t connect the PC to a network until we have carried out an initial scan. That way it can’t infect anything else on the same network. The process I usually follow is:-

  • Carry out a full Scan –  this can take several hours depending on the size of your local disk
  • Delete any infections found
  • Reboot the computer to ensure that any memory resident malware is removed
  • Connect the Network, so that the updater can get to the Internet for the database updates
  • Login
  • Re-run Malwarebytes. This time make sure that you update the Malware database. Its up to you if you run a Quick Scan or a Full Scan at this point. I usually run another Full Scan and check that it hasn’t found any additional Viruses or Malware
  • If the 2nd Full Scan finds anything else you need to reboot once it has cleaned the Malware
  • I normally run a final Quick Scan just to confirm that the 2nd scan successfullyremoved the Malware. A Quick Scan will normally take about a quarter of the time of a Full Scan.

To date Malwarebytes has managed to Remove Malware every time I have asked it to. If you think that your computer is infected, or if you want to ensure that you don’t need to continually remove malware then get yourself a copy of Malwarebytes.

Next Steps to Remove Malware

The Free Version of Malwarebytes doesn’t allow you to schedule scans or to use the RealTime protection module to remove malware, it will let you Remove Malware found by a manual scan. You can either buy a full copy of Malwarebytes, or use a service like SystemAssure to provide you with a Managed Anti-Malware and Anti-Virus service.

If you want to remove malware from your computer, and make sure it doesn’t come back, then get a copy of Malwarebytes.

How can you use the latest FTTC fast broadband?

The latest fast broadband provides speeds of upto 40Mb download and 10Mb upload. These speeds could drastically change the way that businesses work and how home users interact with the internet.

A fast broadband connection, using FTTC, is cost effective at little more than most people pay for standard ADSL.

What services can I now use with FTTC  Fast Broadband?

Once you have the new super fast broadband in place a host of new applications become real options for businesses. The applications below are just a few examples of what you can do with a fast broadband connection. The new FTTC Fast Broadband connections could also change the way that we work, being able to work from anywhere being a real option.

Fast Broadband and Online Backup

The massive increase in upload speeds means that services like Online Backup become a real option for Small Business. Previously the upload speed of a typical ADSL line was around 0.5Mb, so the increases to either 2Mb or 10Mb with an FTTC services, like BT Infinity, mean that for a lot of businesses online backup services will be upto 20 times quicker. Even at 4 times quicker, with the 2Mb upload throughput, Online backup is now a serious option for a lot of businesss.

Fast Broadband and Cloud Services

Cloud Services for applications like document management now become a real option for Small Businesses. The increase in upload speed makes scanning and storing documents in the cloud, with cloud services like Microsoft Office 365 (Formerly BPOS). The massive increase in download speeds also means that documents can be stored in the cloud and accessed only when required, rather than keeping a copy in the office.

Fast Broadband and Hosted VoIP

Small and medium size businesses have been able to run hosted VoIP over a dedicated ADSL line, supporting around 5 concurrent calls on a typical ADSL line.  The advent of the additional bandwidth means that you can run significantly more concurrent VoIP users over a FTTC fast internet link. This expansion of users helps to keep the costs down as larger organisations no longer need multiple lines to support a larger VoIP community.


Using SamKnows for FTTC Availability Checking

To check if you are in a fast internet area take a look at our blog post, fast internet availability,  and you can see when your area is due to be upgraded. You can also use the SamKnows service to see what connection speed you can expect from your new Fast Broadband connection.

FTTC Availability Checker

The SamKnows website provides ADSL and Broadband availability checking  http://www.samknows.com/broadband/broadband_checker

FTTC Availability SpeedAvailability Checker

Once you enter, either, your phone number or your post code into the Broadband checker at SamKnows then you will be presented with a summary screen, like the one on the left.

The summary shows which options are actually available in your area. This summary will show all of the available connectivity types including FTTC, ADSL and SDSL from BT, along with the options from the independent ISP’s.

If you then click on the connectivity type, e.g. BT FTTC on the left hand side you will be shown the details of the speeds you can expect at your home or office. You will see both the minimum and maximum speeds that you can expect to receive from your fast broadband connection.

In this case you can see that we anticipate a minimum download speed of 28.4 Mbps and a minimum upload speed of 6.2Mbps. The upload speed is approximately 10 times what we currently achieve with an ADSL line.

If you are interested in getting the fastest internet connection for your home or business then talk to us at SystemAssure and we will will help you upgrade to FTTC Fast Broadband.


FTTC Availability in the UK

FTTC (Fibre to the Cabinet) is the latest High Speed Broadband offering in the UK. It is available from BT, branded as Infinity, and from various independent network providers. FTTC Speeds are the same from all of the providers, including BT. FTTC is packaged differently by ISP’s who may cap speeds or offer usage restrictions. However the overall speeds offered are:-

  • Maximum Download Speed 40Mb
  • Maximum Upload Speed 10Mb

The FTTC availability lists below show the availability of FTTC at the Exchange and doesn’t necessarily guarantee that FTTC is available at your home. There are several reasons why this could be the case:

  • Your phone line may be connected directly to the telephone exchange and not to a local street cabinet.
  • Your line may be too far from the local street cabinet to have a stable FTTC service.
  • Your local street cabinet may not be suitable for fibre optic cables.
  • BT haven’t yet got the council’s planning permission to do the necessary work at your local street cabinet.

Do I have FTTC Availability in my Area?

So, even though you may be within an FTTC enabled exchange area, it’s possible that your particular line may not be able to have an FTTC, fast internet, service  yet. The best way to check if you can get a Super Fast Broadband, FTTC, services is to review the FTTC availability lists below to check when your Exchange is going to be FTTC enabled and then use a checker like SamKnows http://www.samknows.com/broadband/broadband_checker to see what the expected speed is in your area.

FTTC availability in South East England

FTTC is available now in these Exchanges:

Alton, Andover, Ashford Kent, Aylesbury, Bagshot, Basingstoke, Bexleyheath, Bicester, Botley, Brighton Hove, Brookwood, Caversham, Chandlers Ford, Crawley, Crowthorne, Croydon, Dartford, Didcot, Earley, Eastleigh, Fair Oak, Fleet Hampshire, Gerrards Cross, Godalming, Gravesend, Henley On Thames, High Wycombe, Holmer Green, Horsham, Langley, Locksheath, Maidenhead, Milton Keynes, Mitcham, Newport Pagnell, Portsmouth Central, Reading South, Sidcup, Sittingbourne, Slade Green, Sutton Cheam, Totton, Tunbridge Wells, Walton-On- Thames, Wokingham, Woodley, Yateley

FTTC Availability expected by 31st March 2011
Aldershot, Amersham, Ascot, Banbury, Beaconsfield, Bearsted, Beckenham, Brighton Withdean, Bromley, Burnham Buckinghamshire, Chesham, Chessington, Chislehurst, Copthorne, East Grinstead, Egham, Farnborough Hampshire, Farnham, Guildford, Hayes Common, Headington, Horley, Kingston, Malden, Marlow, Oxford, Pound Hill, Purley, Richmond Kew, Sanderstead, Sevenoaks, Slough, Summertown, Surbiton, Thatcham, Thornton Heath, Tilehurst, Twyford Berkshire, Wallington, West Wickham, Winchester, Winkfield Row, Woking, Worcester Park

FTTC Availability expected by 30th June 2011
Abingdon, Blackwater, Bordon, Bourne End, Camberley, Haslemere, Newbury, Penn Buckinghamshire, Reading Central, Shenley Church End, Stony Stratford, Tonbridge, Uckfield, Wantage, Windsor, Wolverton

FTTC Availability expected by 30th September 2011
Addiscombe, Ashtead, Biggin Hill, Blue Bell Hill, Burgh Heath, Canterbury, Crowborough, Cobham, Crayford, Downland, Epsom, Erith, Eversley, Ewell, Herne Bay, Portsmouth North End, Orpington, Redhill, Reigate, Ringwood, Southampton, Southwater, Tadley, Waterlooville, West Malling, Weybridge

FTTC Availability expected by 31st December 2011
Barming, Bishops Waltham, Bookham, Bracknell, Buckingham, Byfleet, Caterham, Chatham, Chertsey, Deal, Esher, Farnham Common, Fawley, Gosport, Great Missenden, Greenhithe, Hampton, Harestock, Horndean, Iver, Leatherhead, Longfield, Minster Sheppey, Peacehaven, Spencers Wood, Strood, Swanley, Thames Ditton, Witney, Woolston

These exchanges will be FTTC enabled in 2012: Burgess Hill, Burgh Heath, Crowborough, Deal, Erith, Greenhithe, Haywards Heath, Herne Bay, Peacehaven

FTTC Availability in South West England

FTTC is available now in these Exchanges:

Bath Kingsmead, Blunsdon, Bristol North, Bristol West, Chippenham, Midsomer Norton, Portishead, Radstock, Swindon, Toothill, Worle

FTTC Availability expected by 31st March 2011
Downend Trowbridge, Midsomer Norton, Radstock, Swindon, Trowbridge

FTTC Availability expected by 30th June 2011

FTTC Availability expected by 30th September 2011
Boscombe, Ivybridge, Plymouth

FTTC Availability expected by 31st December 2011
Calne, Cheltenham, Hardwicke, Nailsworth, Taunton

FTTC availability in Wales

FTTC is available now in these Exchanges:

Barry, Caerphilly, Cardiff, Chepstow, Connahs Quay, Hengoed, Llanedeyrn, Llanishen, Newtown Llantwit, Penarth, Taffswell Llantrisant, Whitchurch

FTTC Availability expected by 31st March 2011

FTTC Availability expected by 30th September 2011

FTTC Availability expected by 31st December 2011
Caldicot, Llantwit Major, Mumbles, Pencoed

FTTC Availability in the West Midlands

FTTC is available now in these Exchanges:

Berkswell, Bromsgrove, Burntwood, Droitwich, Earlsdon, Evesham, Fallings Park, Fazeley, Fernhill Heath, Great Barr, Heath Hayes, Hednesford, Kenilworth, Knowle, Leamington Spa, Leamore, Lichfield, Northern, Nuneaton, Polesworth, Rugby, Solihull, Tamworth, Tettenhall, Walsall, Warwick, Wednesbury, Worcester, Worcester St.Johns, Worcester St.Peters

FTTC Availability expected by 31st March 2011
Stratford-On-Avon, Swadlincote

FTTC Availability expected by 30th September 2011
Cheslyn Hay, Hillside Hereford & Worcester

FTTC Availability expected by 31st December 2011
Donnington, Headless Cross, Shirley West Midlands, Southam

FTTC Availability expected by 31st March 2012
Alsager, Birmingham Central, Chapel End, Four Oaks

FTTC Availability in Greater London

FTTC is available now in these Exchanges:

Albert Dock, Canonbury, Chingford, Cricklewood, Ealing, Edmonton, Eltham, Enfield, Greenford, Greenwich, Harrow, Hounslow, Merton Park, Mile End, Molesey, Mortlake, Muswell Hill, New Cross, New Southgate, Palmers Green, Parsons Green, Pinner, Ponders End, Poplar, Putney, Skyport, Stamford Hill, Stratford, Thamesmead, Tottenham, Uxbridge, Vauxhall, Walworth, Wanstead, Wimbledon, Woolwich

FTTC Availability expected by 31st March 2011
Acton, Beulah Hill, Bowes Park, Catford, Clapton, Clerkenwell, Colindale, Crouch End, Dulwich, Earls Court, Edgware, Feltham, Finchley, Grove Park, Hammersmith, Harlesden, Kenton Road, Kidbrooke, Kingsbury, Lee Green, Leytonstone, Mill Hill, North Edgware, North Finchley, North Wembley, Northolt, Northwood, Primrose Hill, Ruislip, Rushey Green, South Clapham, Staines, Stanmore, Streatham, Teddington, Twickenham, Wembley, West Drayton, Willesden, Winchmore Hill

FTTC Availability expected by 30th June 2011
Ashford Middlesex, Forest Hill, Golders Green, Hampstead, Kentish Town, Kingsland Green, Lower Holloway, Nine Elms, South Harrow, Upper Holloway

FTTC Availability expected by 30th September 2011
Balham, Battersea, Bayswater, Brixton, Chelsea, Chiswick, Deptford, Fulham, Gipsy Hill, Hackney, Hatch End, Hayes, Hendon, Isleworth, Kensal Green, Lords, Maida Vale, Norbury, North Paddington, Park, Perivale, Pimlico, Southall, Sunbury, Sydenham, Upton, Walthamstow, Wandsworth, Kneller Hall, South Kensington, West Kensington

FTTC Availability expected by 31st December 2011
Bermondsey, Bishopsgate, Marylebone, Paddington, Southwark, Wapping

FTTC Availability in the East of England

FTTC is available now in these Exchanges:

Barking, Barnet, Berkhamsted, Billericay, Bishops Stortford, Braintree, Brentwood, Bury St. Edmonds, Chelmsford, Elstree, Goodmayes, Hainault, Harpenden, Hemel Hempstead, Hoddesdon, Hornchurch, Ingrebourne, Lea Valley, Leagrave, Leigh On Sea, Leighton Buzzard, Loughton, Luton, Ortons, Romford, Southend-on-Sea, St.Albans, St.Neots, Stanford-Le-Hope, Waltham Cross, Watford, Wickford, Woodford

FTTC Availability expected by 31st March 2011
Bedford Town, Boreham, Bushey Heath, Downhall, Gants Hill, Hitchin, Ilford Central, Ilford North, South Benfleet, Stevenage

FTTC Availability expected by 30th September 2011
Chafford, Dagenham, Garston, Hawkwell, Highwoods, Huntingdon, Kesgrave, Rainham Essex, Rickmansworth, Rochford, Upminster, Woodham Ferrers, Yaxley

FTTC Availability expected by 31st December 2011
Cambridge Central, Canvey Island, Dunstable, Flitwick, Grays Thurrock, Hadleigh Essex, Harlow, Haverhill, Laindon, Maldon, Potters Bar, Rayleigh, South Wootton, St. Faith, Stansted, Welwyn, Witham

FTTC Availability expected by 31st March 2012
Bowmansgreen, Drayton, Ely, Hertford, Kings Langley, Radlett, Royston Hertfordshire, Shefford

FTTC Availability in the North West of England

FTTC is available now in these Exchanges:

Altrincham, Ashton-Under-Lyne, Birkdale, Bramhall, Bury, Cheetham, Chorlton, Congleton, Denton, Didsbury, Failsworth, Glossop, Hartford, Haslington, Heaton Moor, Hulme Hall, Hyde, Lymm, Macclesfield, Manchester East, Middlewich, Moss Side, Northwich, Oldham, Penwortham, Prestwich, Ramsbottom, Rusholme, Sale, Stalybridge, Stepping Hill, Stockton Heath, Swinton, Tottington, Urmston, Walkden, Willaston, Wilmslow, Winsford Cheshire

FTTC Availability expected by 31st March 2011
Chester South, Chorley, Heswall, Penketh

FTTC Availability expected by 30th September 2011
Ashton-on-Ribble, Broughton Lancashire, Chester Central, Chester North, Holmes Chapel, Irlam, Longton Lancashire, Manchester Central, Royal, Sandbach, Whitefield

FTTC Availability expected by 31st December 2011
Allerton, Blackfriars, Caldy, Fulwood, Irby, Littleborough, Liverpool Central, Mountwood, Ringway

FTTC Availability expected by 31st March 2012
Accrington, Astley Bridge, Bamber Bridge, Formby, Higher Bolton, Hooton, Lancaster, Neston, Ormskirk, Rochdale, Rossendale, Wallasey, Westhoughton

FTTC Availability in the Yorkshire

FTTC is available now in these Exchanges:

Armley, Beauchief, Broomhill, Calder Valley, Castleford, Dronfield, Garforth, Guiseley, Halifax, Harrogate, Headingley, Lofthouse Gate, Low Moor, Morley, Mosborough, Pontefract, Pudsey, Ranmoor, Rothwell West Yorkshire, Shipley

FTTC Availability expected by 31st March 2011

FTTC Availability expected by 30th September 2011
Cullingworth, Haworth, Holmfirth

FTTC Availability expected by 31st December 2011
Dinnington, Moortown, Sandal

FTTC Availability expected by 31st March 2012
Elland, Maltby

FTTC Availability in the Northern England

FTTC is available now in these Exchanges:

Chester-Le-Street, Cramlington, Durham, East Herrington, Gosforth Tyne & Wear, Hetton-Le-Hole

FTTC Availability expected by 30th September 2011
Aycliffe, Ingleby Barwick

FTTC Availability expected by 31st December 2011
Houghton-le-Spring, Prudhoe

FTTC Availability expected by 31st March 2012

FTTC Availability in the Northern Ireland

FTTC is available now in these Exchanges:

Aghalee, Ahoghill, Annaghmore, Antrim, Ardglass, Armagh, Aughnacloy, Ballycastle, Ballyclare, Ballygowan, Ballymena, Ballymoney, Ballynahinch, Ballyronan, Ballysillan, Ballywalter, Banbridge, Bongor NI, Belfast Balmoral, Belfast City, Bessebrook, Bready, Brookhall, Bushmills, Campsie, Carrickfergus, Carryduff, Castlederg, Castlereagh, Castlerock, Castlewellan, Claudy, Coagh, Coleraine, Cookstown, Cregagh, Cross, Crossgar, Dervock, Donaghadee, Donaghmore, Downpatrick, Dromara, Dundonald, Dungannon, Dungiven, Eglinton, Enniskillen, Feeny, Fivemiletown, Fortwilliam, Garvagh, Gilford, Glengormley, Helens Bay, Hillsborough, Irvinestown, Keady, Kells, Kilkeel, Killeavy, Kilrea, Kircubbin, Larne, Limavady, Lisbellaw, Lisburn, Londonderry, Lurgan, Maghera, Magherafelt, Malone, Markethill, Maze, Millisle, Moira, Moy, Newcastle, Newry, Newtonstewart, Newtownards, Omagh, Ormeau, Portadown, Portaferry, Portavogie, Portglenone, Portrush, Portstewart, Randallstown, Rasharkin, Richhill, Rostrevor, Saintfield, Sion Mills, Strabane, Tandragee, Waringstown, Warrenpoint, Waterside, Whiteabbey, Whitehead

If you are interested in getting the fastest internet connection for your home or business then talk to us at SystemAssure and we will help you with your FTTC availability.