Archive for February 2011
What are Managed IT Services?
Managed IT Services allow business to concentrate on their core business activities and forget about the hassle of looking after their computer systems. The service provided will vary depending on the Managed Service Provider and the client requirements. However regardless of the actual service provided the goal remains the same.
Provide cost effective IT Services to business owners, so that they can spend their valuable time running their business rather than working on computer systems.
Most business outsource an element of their business services, where they have a specialist requirement but do not need to employ full time experts. Typically this includes services like:-
- Human Resources
- Marketing Lead Generation
IT is a Business Service, like any of the services above.
When Businesses need Managed IT Services
Most businesses go through the different phases of development where they use services differently.
- Start-up – Do everything themselves to keep costs down
- Initial Growth – Business Owners don’t have enough hours in the day
- Consolidation – Focused on making sure the business delivers the right services to the right customers
- Expansion & Acquisition – How to grow the business and increase profitability
The time when businesses will typically engage a Managed IT Services Company is during the Growth phase, when they realise that they no longer have the time to do everything and need to start delegating some functions of the business. At this point they don’t need full time IT people, but they will typically need more expertise than they have themselves. If the Managed IT Services Company does a good job for their client and demonstrate the value of Managed IT Services they will also be able to help in the subsequent phases of the business.
What do Managed IT Services Provide?
Most Managed IT Services companies will list the features of their service. i.e. The things that they do
- Patch Management
- Fault Resolution
- VoIP Telephony
Most Business Owners don’t think in terms of the features that Managed IT Services companies provide, they will however know they things that their business needs in order to survive and grow.
- Data Security – We need access to every document and email we have ever created, sent or received; even if the building burns down.
- Our computers must always work, regardless of what happens or where they are
- Fault Resolution – If something does go wrong, we need it fixed as soon as possible – preferably without interrupting the working day
- HelpDesk – If we don’t know how to do something we want someone to provide some advice and guidance
- VoIP Telephony – How can I let employees work from home, without:-
- Loosing touch with the office
- Costing the company a lot of money
- It being difficult for clients to contact them
As a Small Business Owner they also need to keep an eye on budgets and cash flow, so ideally want all of the above for a fixed monthly fee regardless of how many times the HeldDesk is called or how many times files need to be restored.
Next Steps for Small Business Owners into Managed IT Services
If your business has reached the point where you need some help with computers and Managed IT Services can help your business to grow then you need to contact a Managed IT Services Company to discuss how they can help your business.
If you are in the UK and like the sound of Managed IT Services for your Owner Managed Business then contact SystemAssure and see how we can help. Either click on the SystemAssure link to go to our website or click on the Call-Me-Now button below and enter your, UK, phone number and we will call you right back.
Click on the Call-Me-Now Icon, on the left, and enter your, UK, phone number and we will call you right back to discuss your requirements. At the same time you will hear the quality and flexibility of a hosted VoIP phone system. Call-Me-Now is a standard part of the Voiplicity phone system, so is something that you will be able to do on your website with just a few mouse clicks.
Go ahead and find out more about Managed IT Services, today.
What Website Information is required for UK companies?
If your business is a private or public limited company or a Limited Liability Partnership, the Companies Act 1985 requires that the following website information is displayed in legible characters:
- Your company registration number
- Your place of registration (e.g. Scotland or England & Wales)
- Your registered office address
Failure to comply with these requirements puts your company at risk of a fine. These duties were clarified on 1 January 2007, as a result of an amendment that was made to the Companies Act to comply with a European Directive.
If you sell from your website and charge VAT you also need to display your VAT Registration number on your website. Typically the VAT Number is displayed along with the contact information and on any invoice.
Where do I need to include the Website Information?
The legislation does not state where on your website the information needs to be displayed, just that it must be ‘…. displayed in legible characters.’
Some sites include the required Website Information in the footer of every page, others will display it in the About or Contact Us sections of the site. The choice of location is up to you, its just needs to be easy for visitors to find the required Website Information.
What should I do if the Website Information is missing?
If the website is a personal Blog and isn’t run by a company there is no requirement for the owner to provide any contact Website Information on the site.
If however you are buying direct from a website you want to be sure that you know who you are dealing with and that they are happy to provide contact details. For UK companies you can always go to the Companies House website and check the Company Registration Number, provided as part of the Website Information, matches the company name and registered office address.
You should now know what the UK legal requirements are for Website Information and how to check it.
OpsMgr Cumulative Update 4
This article contains a description of all changes in Cumulative Update 4 (CU4) for Microsoft System Center Operations Manager (SCOM) 2007 R2.
Cumulative Update 4 for SCOM 2007 R2 includes all previous cumulative updates for SCOM 2007 R2 and includes all cross-platform updates.
Note: Any cross-platform changes for this update and for future updates are no longer described in a separate Microsoft Knowledge Base (KB) article.
Cumulative Update 4 for SCOM 2007 R2 resolves the following issues:
- The Performance and Resource Optimization (PRO) Tips feature does not function correctly after you install Cumulative Update 3 for SCOM 2007 R2.
- The Alert view does not work correctly when the source of an alert contains both monitors and rules.
- The event description is not collected by the Azure management pack. To resolve this issue, build the Windows Azure application by using Windows Azure SDK 1.3.
- The monitoring host process may stop responding on a computer that is running on Windows Server 2003 Service Pack 2 (SP2).
- The performance of the Diagram view is slow if a user role is in the scope of many groups.
- In the web console properties for an alert, the hyperlinks on the Knowledge tab are not active.
Cumulative Update 4 for SCOM 2007 R2 adds the following features:
- SQL Server 2008 R2 database upgrade support
- Automatic recovery for Health Service in a SQL Server failure scenario
Note By default, this feature is not enabled. For more information about how to enable this feature, see the “Automatic recovery of Health Service in a SQL Server failure scenario” section.
Download Cumulative Update 4 for SCOM 2007 R2
To download Cumulative Update 4 for SCOM 2007 R2, visit the following Microsoft Download Center webpage:
Note: If you do not have Cumulative Update 3 for SCOM 2007 R2 installed, you must download the latest management packs for monitoring Linux and UNIX computers before you apply Cumulative Update 4 for SCOM 2007 R2. To do this, visit the following Microsoft webpage:
Lookout for Android Security Vulnerability
Lookout recently patched a security vulnerability in their Android app. The vulnerability, which was first reported by Tavis Ormandy of the Google Security Team, is not known to have compromised any devices or user data. Lookout worked with Google to fix the problem and release an update through the Android Market and other distribution points.
How do I get the Lookout for Android Security Patch?
The issue is patched in Lookout for Android versions 5.1.1 and above.
To check which version of Lookout for Android you are running, open the Lookout app on your phone, click the menu button, click About and the version number is at the bottom of the screen.
If you are running version 5.1.1 or higher, no action is required. If not, you should upgrade via the Android Market or by downloading the app directly. If you set Lookout for Android to Auto-update, in the Android Market, you will always have the latest version and updates installed.